FAQS

frequently asked questions

WHAT IS YOUR RETURN POLICY?

ALL SALES ARE FINAL. Each box is made upon ordering. If you are unhappy with your order please let us know. We are a small business who really value our relationship with you and your kiddos.

HOW LONG DOES IT TAKE FOR MY ORDER TO ARRIVE?

Orders will be shipped out without 7 days of placing your order. If you need your order sooner please let us know.

HOW BIG ARE THE BOXES?

Most people are surprised with how large our boxes are. The pictures are deceiving. Sensory kits + Playdough Kits are both 13 X 8 ish.OUR NEW WOODEN BOXES ARE SLIGHTLY MORE COMPACT BUT SAME AMAZING QUALITY.

WHAT IS YOUR DOUGH MADE OUT OF?

Our dough is plant based, all natural and non toxic. NON of the yucky stuff! Thats important to us. Ingredients are: flour, vegetable oil, salt, cream of tarter and water. GLUTEN FREE DOUGH AVAILABLE.

WHERE ARE YOU BASED OUT OF?

We are based out of Pasadena/Los Angeles California. We are SoCal transplants and we love it. If you're local please make sure to mark order pick up. No need to pay for shipping!

WHERE DO YOU SHIP TO?

We ship to the US, Canada and internationally. Message us for specific pricing.

WHERE DO YOU GET YOUR SUPPLIES AND SMALL PARTS?

ALL OVER! Thats part of the fun. We love finding the perfect complements to our fun kit themes.

DO YOU DO CUSTOM ORDERS?

YES! we love custom orders. Message us for details and pricing.

WHAT IS YOUR TURN AROUND TIME ON RESIN LETTER ORDERS? 

Each set of resin letters is made by hand just for you. We say our turn around time is 3 weeks or less. Always feel free to ask us if you need for a special occasion or sooner then expected. We can usually accommodate. 

HOW HAS COVID-19 IMPACTED OUR BUSINESS? 

Some of our supplies have become very hard to get our hands on in a quickly manner. We are doing our best to continue the same level of quality and commitment to you guys! Thank you for your patience. Have you meet our new wooden box? 

ARE YOUR RESIN LETTERS NON-TOXIC?

YES! We use FDA approved NON TOXIC FOOD GRADE RESIN. We know that little learners love to explore using their mouths and we don’t want to discourage that! After all, we learn with all of our 5 senses and by taking in the world around us. Our letters are safe if chewed and may even look good enough to eat. Although we wouldn’t recommend it!

 

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Pasadena, California

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